13 ENABLING FINANCIAL HEALTH (PROSPERITY) UNITS 2019 2020 2021 Visits to Better Money Habits – English # in millions 5.3 6 6.1 Visits to Better Money Habits - Spanish # in thousands 448 1,000 1,500 Total SafeBalance accounts as of year-end # in thousands 1,604 2,345 3,200 Consumer demand deposit accounts (DDAs) opened during the year that were SafeBalance Banking accounts % of consumer DDAs 32 36 37 Total DDAs that are SafeBalance accounts % of consumer DDAs 5 7 9 Mobile banking users added during the year # in thousands 2,740 1,609 2,197 Total mobile banking users as of year-end # in thousands 29,173 30,782 32,980 Global Wealth & Investment Management client balances and assets invested in a strategy with a clearly defined investment ESG approach $ USD in millions 25,100 36,800 55,600
Bank of America ESG Report Page 12 Page 14
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