UNITS 2019 2020 2021 LMI loans extended to small businesses* $ USD in millions 7,668 14,650 11,836 # of loans 435,691 445,007 600,959 Small business loans that are LMI loans % of small business loans 71 65 77 Small business clients** # clients in millions - - 10,520 GRI 201-1: Direct economic value generated and distributed Financial Statements within 2021 Annual Report GRI 203-2: Significant indirect economic impacts Our company, What we offer, Enabling financial health, Small business Our company, What we offer, Enabling financial health, Homeownership Prosperity, Enabling financial health 2021 Annual Report GRI 201-2: Financial implications and other risks and opportunities due to climate change 2021 CDP Climate Change Report ; 2020 TCFD Report GRI 201-3: Defined benefit plan obligations and other retirement plans Working here, Being a great place to work, Wellness & benefits 2021 Annual Report , Note 17, Pension and Postretirement Plans GRI 201-4: Financial assistance received from government Bank of America did not benefit from any direct capital or liquidity assis tance from the U.S. government in 2021. GRI 407-1: Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk With respect to our operations, no U.S.-based employees are subject to collective bargaining agreements. For our supply chain, we do not collect this data. GRI 412-1: Operations that have been subject to human rights reviews or impact assessments HR Statement , Vendor Code of Conduct and Modern Slavery Act Statement GRI 414-1: New suppliers that were screened using social criteria As part of our supply chain monitoring process, all suppliers receive our Vendor Code of Conduct , which sets forth our expectations for human rights, labor and environmental standards throughout our global supply chain. We monitor compliance with the code using a risk-based approach, which includes assessing our largest suppliers for ESG risk prior to contracting. Our contract templates include terms to ensure that our suppliers are obligated to comply with the expectations set forth in our code. 12 *PPP contributed to higher loan balance extensions in 2020. **Methodology used to determine this metric changed in 2021, so data prior to this period would not be comparable.