37 2021 ESG Report Appendices Transparency Healthy workforce and communities Responsible supply chain Climate change Introduction Product impact Inspiring quality culture While the QMS redesign is critical to simplifying and enhancing quality at BD, equally key to our transformation success is the culture of quality itself for all of our 75,000+ associates. In 2021, we undertook our first culture-of-quality audit through a benchmarking exercise with Gartner —an organization that delivers actionable, objective insight to executives and their teams—to better understand our culture-of-quality baseline and how our associates engage in quality-producing behaviors. We were pleased with our associates’ engagement—as 72 percent participated in the survey—as well as with our placement within the 80th percentile in terms of performance against similarly benchmarked companies. These results reflect our associates’ deep, caring commitment to quality, personal accountability and comfort in speaking up when there are issues. We will continue to use these insights to drive targeted action planning at the local-site, business and regional level. Suzhou II, China – 2021 H.P. Becton Gold Award Winners Across BD, we continue to engage our associates through the education, training and celebration of a culture of quality. In November, BD celebrated World Quality Day with a Global Inspire Quality Week that included an 18-Day Quality Culture Commitment Challenge, engaging and education activities, panel forum discussions and customer-centric videos specific to the role quality plays in our COVID-19 pandemic support efforts. P r e v e n t i o n C o n s i s t e n c y C o u r a g e A c c o u n t a b i l i t y P a t i e n t f o c u s P r e v e n t i o n C o n s i s t e n c y C o u r a g e A c c o u n t a b i l i t y P a t i e n t f o c u s Every BD associate and team is responsible for meeting customers’ expectations. Promoting a blame- free environment encourages everyone to speak up and listen in. Less variability and enhanced simplicity means fewer mistakes and better service of patients’ needs. Develop a learning organization that proactively innovates to avoid issues. GrowSimplifyEmpower Patients and healthcare providers come first; there is a patient at the beginning and end of everything we do. Our Quality Management System journey We are delivering meaningful enhancements to our quality management system (QMS) and renewing our commitment to a culture of quality across the organization. By doing so, we will bring to life our harmonization, simplification and compliance goals consistently for all businesses and regions in BD and engage our associates on our journey toward best-in-class quality. Our QMS simplification is intended to ensure that each site maintains certifications throughout the harmonization process and enables other BD sites to move toward certification status. ISO13485 117 sites ISO9001 24 sites ISO17025 5 sites Ninety-six percent of manufacturing sites and 93 percent of design centers have a certified QMS.