36 2021 ESG Report Appendices Transparency Healthy workforce and communities Responsible supply chain Climate change Introduction Product impact Product safety Product safety means patient and customer safety. We create value for our patients and customers through the predictable delivery of high-quality, safe and effective products and services. We develop innovative solutions that advance the world of health and do so with compliance to global regulatory laws, worker safety and product performance. Safety, quality and service are at the heart of how we design, manufacture and deliver products. Inspire quality Quality is the foundation of customer and patient trust; it is embedded in THE BD WAY values: “We thrive on innovation and demand quality.” We are on a multiyear journey to simplify the delivery of high-quality products and services to our customers and patients in a way that values compliance, helps reduce enterprise risk and makes it easier to do business with us. OUR QUALITY POLICY “We will consistently provide superior products and services in pursuit of our Purpose of advancing the world of health ™. This will be achieved through customer-focused continuous improvement and maintaining an effective quality system which complies with regulatory requirements.” Tom Polen Chairman, CEO and President David Shan EVP and Chief Quality Officer GPOL-001 ENG OUR ROLE Provide products and services that are safe, reliable and effective EVOLVING 21,000 120+ quality management systems (QMS) MORE training and education when needed OUR ASSOCIATES GET OUR ASSOCIATES INSPIRE confidence in BD Join our quality journey Working together to deliver our best BD 2025 Quality is the foundation of patient and customer trust. TODAY’S COMPLEXITIES global regulatory r equirements policies and procedures MORE time to do their best work LESS opportunity for errors and risk DECREASE SIMPLIFY ENSURE compliance OUR GOAL risk processes Put patient LIVE SPEAK UP and listen in OUR ASSOCIATES ARE EMPOWERED TO: SAFETY FIRST THE BD WAY GROW MEET INVEST more in innovation WE WILL customer trust and quality global regulatory requirements Together, we’ll deliver SAFE, RELIABLE AND EFFECTIVE products and services But we’ve grown, and healthcare is changing. So, we’ve created a plan called Inspire Quality. Everyone has a role to play. Together, we’ll be recognized as best-in-class in healthcare quality.