Reporting and Self- Assessment Requirements High-Level Summary of Bank’s Response References 3.2 Describe how your bank has worked with and/or is planning to work with its clients and customers to encourage sustainable practices and enable sustainable economic activities. This should include information on actions planned/implemented, products and services developed, and, where possible, the impacts achieved. Through our $1 trillion commitment to sustainable finance, we will finance and facilitate a wide array of climate solutions, such as renewable energy, clean technology, water conservation and sustainable transportation as well as activities in social finance, which include investments in education, affordable housing and basic infrastructure, healthcare, economic inclusion and food security. Reaching the goal will require the development of innovative financing solutions, increasing engagement and helping clients across all sectors, no matter where they are in their own sustainability journeys, to enable more sustainable business models and practices. For more information, please see the Sustainable Finance section in this report. To facilitate these transitions, we have established dedicated teams embedded across our businesses to offer strategic sustainability and ESG services and solutions. Our business groups, including Banking, Capital Markets and Advisory; Global Markets; Global Wealth Management; and Treasury and Trade Solutions, all have dedicated bankers or teams focused on advising clients and offering customized ESG-themed products and services. Under our net zero commitment, we will engage clients in carbon-intensive sectors that have low-carbon transition opportunities. We have formed specialized business units to work closely with clients to support their business plans as they transition to net zero including the Natural Resources & Clean Energy Transition team; the Sustainability & Corporate Transitions team; and the Sustainable Debt Capital Markets team. For more information, please see our 2021 TCFD Report. Our ESRM Policy helps us finance projects and activities responsibly by engaging our clients on environmental and social risks and good practices. Ongoing engagement with our clients is an important part of our ESRM process. When we first established our ESRM Policy, our engagements were tied to specific, project-related financial transactions and their associated environmental and social risks and mitigation efforts. However, as we have developed Sector Approaches and Areas of High Caution over the years, we have added corporate-level reviews and client engagements in a number of sectors. These sector-specific risk review processes encourage dialogue between Citi and our clients about the material environmental and social risks associated with their operations, enabling us to develop a better understanding of prevailing industry practices and our clients’ performance and guide our clients toward better sustainability practices. 2021 ESG Report: • Sustainable Finance • Climate Risk and Net Zero • Risk Management > Environmental and Social Risk Management External References: • 2021 TCFD Report • Environmental and Social Policy Framework • Net Zero Commitment Principle 4: Stakeholders We will proactively and responsibly consult, engage and partner with relevant stakeholders to achieve society’s goals. 4.1 Describe which stakeholders (or groups/types of stakeholders) your bank has consulted, engaged, collaborated or partnered with for the purpose of implementing these Principles and improving your bank’s impacts. This should include a high- level overview of how your bank has identified relevant stakeholders and what issues were addressed/results achieved. Citi believes that we are best able to drive business value when we serve the interests of a wide array of stakeholders, including our shareholders. We made a deliberate effort to continue stakeholder engagement in a pandemic environment. To fulfill this approach, we regularly review our stakeholder partnerships across a range of functions, including Global Public Affairs, Investor Relations, Human Resources and Corporate Governance, as well as Sustainability & ESG, Government Affairs and other teams in Public Affairs. A summary of the groups we have engaged with, the topics addressed, and results achieved is provided in Stakeholder Engagement section of this report. We also highlight our climate-related engagement with clients and trade associations in our 2021 TCFD Report. 2021 ESG Report: • Stakeholder Engagement • Climate Risk and Net Zero > Participation in Net Zero Frameworks • Climate Risk and Net Zero > Engagement • Risk Management > Client Engagement External References: • 2021 TCFD Report Contents ESGatCiti SustainableFinance SustainableProgress Equitable&ResilientCommunities Talent&DEI RiskManagement&ResponsibleBusiness Appendices ESGS ataC ius niblnG 163