2022 ESG Report | FedEx 27 OUR PEOPLE INTRODUCTION OUR PRINCIPLES OUR PLANET DATA APPENDIX Human resource management At FedEx, our people form the foundation of our strong reputation and stand at the heart of our success. We are dedicated to recruiting, retaining, and developing our team members across the enterprise. Talent acquisition and engagement Throughout the COVID-19 pandemic, FedEx has continued to operate in impacted areas, connecting people with goods and services and delivering critical medical supplies to health care providers and communities around the world. implemented automated hiring processes to simplify the application process for front-line candidates and acquisition teams. FedEx Logistics leveraged text-based recruiting to promote job opportunities to targeted groups of potential candidates and expanded virtual interviews and hiring to increase pool diversity. We continue to develop our data tracking processes to inform and enhance our recruitment and retention strategies. We implemented our first-ever enterprise-wide U.S. National Hiring Day in September 2021. This included nearly 70 in-person events across 20 states and a virtual career fair that attracted candidates from across the country. These events helped us make significant progress in our hiring outreach nationwide and allowed us to highlight why FedEx is a great place to work. Globally, we hired 366,973 full- and part-time team members in FY21, largely to keep up with increased shipping volumes. However, turnover for part-time team members, primarily package handlers at our sorting locations, was 136% during the fiscal year while full-time employee turnover was 17%. Turnover rates among part-time frontline workers in a number of industries are historically higher than among other employee groups, and rates have been further exacerbated by the ongoing pandemic. Within the ground transportation industry, many part-time workers pursue temporary employment opportunities that allow them to exit and re-enter the workforce more frequently based on their needs. At FedEx, we diligently strive to retain full- and part-time team members through high levels of engagement, competitive wages, enhanced benefits, flexible scheduling, and career development programs. For more detailed information on employee recruitment and retention, see the Data appendix . Team member feedback is extremely valuable, and we provide several engagement methods, such as annual surveys, employee networks, and direct feedback, which help us understand and act upon employee concerns and expectations. We conduct annual surveys to measure employee perspectives on culture, engagement, and diversity. Senior leaders review these results to inform leadership development plans. We are committed to compensating our employees fairly and respect the rights of team members to unionize. FedEx Express pilots are represented by the Air Line Pilots Association, International (ALPA) and are employed under a collective bargaining agreement, and a small number of our other employees are unionized. We regularly meet with union representatives to discuss and bargain, where appropriate, changes to work rules. While many sectors were forced to cut jobs during the early phases of the pandemic, FedEx continued to hire new team members and increase wages. However, we are facing industry-wide labor shortages as a result of the pandemic and other external workforce shifts. We remain committed to creating quality employment opportunities for our team members across the globe, and we encourage current team members to apply for opportunities between operating companies to further enhance their career path. We attract talented candidates through a number of creative strategies, such as social media platforms, structured internship programs, and talent recruitment from non-traditional pathways. FedEx Ground