Strategic sustainability Moving reverse logistics forward GXO works with clients across industries to Increasing sustainability in the returns By the numbers: minimizing waste from returns of online orders tailor approaches to the sustainable reuse process requires a team effort. In 2022 and recycling of returned products. We’ve and beyond, GXO aims to collaborate The challenge: made considerable progress in this area, with vendors to incorporate more including recent examples from Europe: sustainable materials into the returns process. This work, along with tools such Globally, nearly 35% of online orders are returned, with around 25% of returned • In the Netherlands, we have worked as industrial bailing presses, will help products then sent to landfill. Beyond generating a significant volume of waste, with Xerox to achieve full visibility create more value for clients and move this cycle of returns represents approximately 8% of the carbon emissions from on all returned products. As a result, us closer to our goal of an 80% reduction ecommerce companies’ supply chains. By helping companies rethink reverse we have found that our solutions in landfill waste by 2025. logistics, GXO is able to get products back out to consumers and minimize waste enable more than 90% of their while reducing climate impact. returns to be re-used or recycled. • In France, GXO’s Satolas-et-Bonce When GXO manages reverse logistics: site partnered with Envie, an organization that supports disadvantaged adults who help 96%+ ~3% <1% sort and repurpose polystyrene of returned of returned items of returned items go to landfill, packaging. To date, they have turned items resold go to charity compared to industry average of 25% 134 cubic meters of polystyrene into reusable plastic, reducing carbon emissions by 54%. This effort won the 2020 Shared Value Creation prize at the Sustainable Industry Awards organized by L’Usine Nouvelle, a French trade publication. • One of our U.K. sites serving a fashion retailer managed the return of more than 11 million products in 2020. Of these, 98% were resold thanks to the efforts of GXO staff to expertly iron, repair and re-package items. 36 | 2021 ESG Report ©2022 GXO Logisitcs, Inc. 36 | 2021 ESG Report ©2022 GXO Logisitcs, Inc. HOME HOME E S G E S G