Reversing Furthermore, 57% of consumers quickly getting products that have a globally say having a sustainable short shelf life back into circulation so returns program is an important factor customers can resell them while they the process: when making a purchase online. are still useful and in demand to end consumers. We also help minimize the rethinking Globally, nearly At GXO, we do everything in our resources needed for shipping and power to minimize returns and their storage. If that’s not possible, we recycle 35% of online associated environmental impact. materials and packaging to reduce the returns Ongoing investments in warehouse amount of waste. As a result, not only do orders are returned, technology help ensure we deliver we reduce our collective environmental The complexities of logistics can the right product to the right impact, but also we help improve multiply significantly when customers consumer on the first attempt. our customers’ profitability. return products back into the supply with around 25% of We use the latest in packaging chain. So can the environmental technology to ensure products ramifications: Returned products returned products are carefully bound and delivered require more transportation, meaning undamaged to consumers. Read more from our more carbon emissions, and unusable then sent to landfill. When returns are unavoidable, we CEO, Malcom Wilson, items become waste in landfills. As carefully manage the entire process, about how GXO is helping many as 35% of goods bought online including inspection, refurbishment unpack the challenge of are returned to sellers each year, and repackaging. We streamline sustainable returns according to a recent GXO reverse logistics with the goal of global survey. HOME E S G ©2022 GXO Logisitcs, Inc. 2021 ESG Report | 35