Workforce Safety, Health & Well-Being 74 2021 ESG REPORT Workforce Safety, Health & Well-Being Feeling safe and secure is important to the total well-being of Kohl’s associates and our customers. We lead initiatives that ensure the way we communicate, work and develop our product enables our customers and associates to shop, work and engage in a safe environment. We take safety seriously; it’s not just an expectation, it’s our culture. Our teams collaborate together to ensure safety is embedded into the way we operate, communicate and train. Despite ongoing challenges, Kohl’s has remained committed to our associates by providing them with the training and resources necessary to protect themselves and others as the pandemic continues. While the business evolved to efficiently serve our customers, we kept safety top of mind by launching our new Drive Up service, which provides customers with the convenience of shopping at our stores at a reduced risk so they can get what they need without having to leave their vehicles. Associates have also been provided tools and instruction to ensure this process is executed with safety remaining top of mind. In our distribution environment, we’ve recognized the increase in demand within our fulfillment operations and have taken steps to strengthen our onboarding by building out a more robust safety presence within our new associates’ first days in the building. In addition, to help lower our risk of back and leg injuries, we’ve continued our partnership with Skechers to offer our distribution associates a great quality shoe at a reduced cost. We are now in our sixth consecutive year of the program and more than 7,000 associates have taken advantage of this great opportunity. To help improve safety and risk mitigation, the Risk Management team collaborates with leaders across the organization to ensure that safety stays at the forefront of business decisions. In conjunction with our collaboration efforts, we lead company-wide initiatives to elevate awareness and strengthen our safety culture. Our safety brand, identified within Kohl’s as C.A.R.L. (Cleanliness, Awareness, Responsibility and Lead by Example), helps to build accountability while reminding associates about the foundational elements that drive safe behaviors in our buildings. When associates remember principles like keeping work areas clean and using the right tools and/or equipment, it will lead to fewer accidents and an all-around safer experience in our buildings. Because of our continued efforts to identify and eliminate risks, customer and associate injury claims have shown a favorable decline over the past several years, and this trend continues through the pandemic. Our injury and illness rates (OSHA Rate) of 2.77 compares favorably to the national average of 3.70 for department stores, as published by the Bureau of Labor Statistics.