Industry Profile Global Employee (millions, ILO estimates) 2 / 2 Financial services and capital markets 31.9 6kill outlook Workforce strategy outlook Core skills )usiness practices to improve talent availability 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Top practices with the greatest potential to improve talent availability (share of organizations surveyed) INDUSTRY G/2%$/ 6Nills NnoZledge and abilities $ttitudes 57%  2  2 2  . Improve talent progression and promotion processes INDUSTRY G/2%$/ 35% 2 2. Better articulate business purpose and impact 26% 2 Cognitive skills 34%  . Provide eijective reskilling and upskilling 5%  Engagement skills 31%  . 2ijer higher wages 10% 2 Management skills 2ijer more remote and hybrid work opportunities within 31% 2 . countries 2%  Physical abilities 18%  . Improve internal-communication strategy 21%  Technology skills 18%  . Support employee health and well-being 3%  Ethics 14%  . Improve people-and-culture metrics and reporting 23% 2 Self-eĴcacy More diversity, eTuity and inclusion policies and 14%  . programmes 11 %  Working with others 11%  0 2ijer more remote work across national borders 9eskilling skill focus Key components of +,0 programmes 6kills most prioritized for reskilling and upskilling in the next five years (share of organizations surveyed) 0ost common components of 'E, programmes (share of organizations surveyed) 6Nills NnoZledge and abilities $ttitudes Global average INDUSTRY G/2%$/ 65% Analytical thinking Enable inclusion and accessibility across physical and 42%  . virtual spaces 50% AI and big data 41% 2 2. Run comprehensive DEI training for managers 46% Creative thinking 40% 36%  /eadership and social inIJuence . Run comprehensive DEI training for staij 36% Curiosity and lifelong learning Set DEI goals, targets or Tuotas that exceed public 29% 2 . reTuirements 36% Resilience, IJexibility and agility 34% :hare of companies ^ith +,0 7rograms Technological literacy 4% (share of organizations surveyed) 29% Global % Networks and cybersecurity 28% Design and user experience 25% Service orientation and customer service :kill stability % 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % reTuired) Training type Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations surveyed)  2  2 2 ROLES INDUSTRY G/2%$/ 14%  Employer-sponsored apprenticeships 23% 2 Internal training departments 18%  /icensed training from professional associations 26% 27 2n-the-Mob training and coaching 12% 2 Private-sector online-learning platforms 8% 0 8niversities and other educational institutions