Industry Profile Global Employee (millions, ILO estimates) 1 / 2 Financial services and capital markets 31.9 Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Broader application of Environmental, Social and Governance (ESG) standards Big-data analytics -100% +100% -100% +100% 50% 69% Investments to facilitate the green transition of your business Encryption and cybersecurity -100% +100% -100% +100% 45% 63% Climate-change induced investments into adapting operations E-commerce and digital trade -100% +100% -100% +100% 40% 43% Increased adoption of new and frontier technologies Cloud computing -100% +100% -100% +100% 30% 41% Stricter government regulation of data use and technology Digital platforms and apps -100% +100% -100% +100% 27% 34% Broadening digital access Education and workforce development technologies -100% +100% -100% +100% 18% 30% Rising cost of living for consumers Internet of things and connected devices -100% +100% -100% +100% -27% 27% Slower global economic growth Artificial intelligence (e.g. machine learning, neural networks) -100% +100% -100% +100% -45% 20% Role outlook Human-machine frontier Churn in five years Human-machine frontier 2% Five-year structural labour-force churn (percent) Tasks performed by humans and machines today and in 2027 (share of total) Global 23% Human Machine Industry Frontier Global Frontier Key roles for business transformation ALL TASKS Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role growth, and their net growth and structural churn (percent) Now NET GROWTH INDUSTRY GLOBAL ROLES -50% 0 50% CHURN CHURN 66% 35% 2027 Forecast 37% 35% Business Intelligence Analysts 56% 44% 39% 34% Data Analysts and Scientists Workforce strategy outlook 27% 32% Digital Transformation Specialists Talent outlook in 2027 Expected change in talent availability, development and retention in the next five years (share of organizations surveyed) 21% 17% Financial Analysts Improving Worsening Global average Global average 18% 21% Financial and Investment Advisers Talent availability when hiring -100% +100% 35% 37% 25% 21% Compliance 2Ĵcers Talent development of existing workforce -100% +100% 7% 77% 18% 29% Risk Management Specialists Talent retention of existing workforce 23% 31% Relationship Managers -100% +100% 16% 58% 20% 19% Accountants and Auditors 26% 21% Sales and Marketing Professionals 17% 14% General and 2perations Managers