Industry Profile Global Employee (millions, ILO estimates) 2 / 2 Medical and healthcare services 40.8 6kill outlook Workforce strategy outlook Core skills )usiness practices to improve talent availability 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Top practices with the greatest potential to improve talent availability (share of organizations surveyed) INDUSTRY G/2%$/ 6Nills NnoZledge and abilities $ttitudes 36%  2   2  . Improve talent progression and promotion processes INDUSTRY G/2%$/ 33% 2 2. Better articulate business purpose and impact 24% 2 Cognitive skills 33%  2. Oijer higher wages 6%  Engagement skills 33%  2. Provide eijective reskilling and upskilling 16% 2 Management skills 27%  . Improve internal-communication strategy 3%  Physical abilities More diversity, eTuity and inclusion policies and 27%  . programmes 10%  Technology skills 18%  7. Improve people-and-culture metrics and reporting 2%  Ethics Oijer more remote and hybrid work opportunities within 18% 2 7. countries 25% 2 Self-eĴcacy 18%  7. Support employee health and well-being 14 %  Working with others 15% 0 0 Tapping into diverse talent pools 9eskilling skill focus Key components of +,0 programmes 6kills most prioritized for reskilling and upskilling in the next five years (share of organizations surveyed) 0ost common components of 'E, programmes (share of organizations surveyed) 6Nills NnoZledge and abilities $ttitudes Global average INDUSTRY G/2%$/ 64% Creative thinking 50% 2 . Run comprehensive DEI training for managers 49% Curiosity and lifelong learning 50%  2. Run comprehensive DEI training for staij 46% Leadership and social inIJuence Enable inclusion and accessibility across physical and 36% 35%  Analytical thinking . virtual spaces 36% Empathy and active listening Embed DEI goals and solutions across the supply 29% 2 . chain 33% AI and big data Oijer greater IJexibility on education reTuirements to 29% 2 . 30% Resilience, IJexibility and agility recruit from various backgrounds Provide greater IJexibility on degree reTuirements for 30% Talent management 29% 22 . roles 24% Design and user experience :hare of companies ^ith +,0 7rograms 18% % Teaching and mentoring (share of organizations surveyed) Global % 15% Environmental stewardship :kill stability % 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % reTuired) Training type Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations surveyed)  2 2   ROLES INDUSTRY G/2%$/ 16%  Employer-sponsored apprenticeships 24% 2 Internal training departments 10%  Licensed training from professional associations 29% 27 On-the-job training and coaching 10% 2 Private-sector online-learning platforms 10% 0 8niversities and other educational institutions