Industry Profile Global Employee (millions, ILO estimates) 2 / 2 Information and technology services 21.0 6kill outlook Workforce strategy outlook Core skills )usiness practices to improve talent availability 6kills needed to perform well in key, stable roles within the company (share of organizations surveyed) Top practices with the greatest potential to improve talent availability (share of organizations surveyed) INDUSTRY G/2%$/ 6Nills NnoZledge and abilities $ttitudes 45%  2 2  . Improve talent progression and promotion processes INDUSTRY G/2%$/ 39%  2. Provide eijective reskilling and upskilling 29% 2 Cognitive skills 38%  . Oijer higher wages 5%  Engagement skills Oijer more remote and hybrid work opportunities within 31% 2 . countries 9% 2 Management skills 23% 2 . Better articulate business purpose and impact 2%  Physical abilities 18%  . Improve people-and-culture metrics and reporting 25%  Technology skills 16%  7. Improve internal-communication strategy 2%  Ethics 15%  . Oijer more remote work across national borders 18% 2 Self-eĴcacy 14%  . Support employee health and well-being 10 %  Working with others More diversity, eTuity and inclusion policies and 12%  0 programmes 9eskilling skill focus Key components of +,0 programmes 6kills most prioritized for reskilling and upskilling in the next five years (share of organizations surveyed) 0ost common components of 'E, programmes (share of organizations surveyed) 6Nills NnoZledge and abilities $ttitudes Global average INDUSTRY G/2%$/ 58% AI and big data 40% 2 . Run comprehensive DEI training for managers 48% Analytical thinking Oijer greater IJexibility on education reTuirements to 39% 2 2. 43% Creative thinking recruit from various backgrounds 30% 38%  Leadership and social inIJuence . Run comprehensive DEI training for staij 29% Design and user experience Enable inclusion and accessibility across physical and 33%  . virtual spaces 29% Programming 26% :hare of companies ^ith +,0 7rograms Resilience, IJexibility and agility % (share of organizations surveyed) 23% Global % Technological literacy 22% Curiosity and lifelong learning 21% Networks and cybersecurity :kill stability % 6kills reTuired by the workforce that are expected to remain the same (share of all skills Global % reTuired) Training type Types of training prioritized by organizations surveyed for future reskilling and upskilling (share of organizations surveyed) 2 2 2 2  ROLES INDUSTRY G/2%$/ 12%  Employer-sponsored apprenticeships 25% 2 Internal training departments 12%  Licensed training from professional associations 27% 27 On-the-job training and coaching 17% 2 Private-sector online-learning platforms 7% 0 8niversities and other educational institutions