Industry Profile Global Employee (millions, ILO estimates) 1 / 2 Information and technology services 21.0 Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Broadening digital access Big-data analytics -100% +100% -100% +100% 67% 72% Increased adoption of new and frontier technologies Digital platforms and apps -100% +100% -100% +100% 65% 66% Broader application of Environmental, Social and Governance (ESG) standards Encryption and cybersecurity -100% +100% -100% +100% 57% 65% Stricter government regulation of data use and technology Cloud computing -100% +100% -100% +100% 31% 65% Consumers becoming more vocal on social issues Education and workforce development technologies -100% +100% -100% +100% 20% 58% Rising cost of living for consumers Internet of things and connected devices -100% +100% -100% +100% -11% 57% Supply shortages and/or rising cost of inputs for your business E-commerce and digital trade -100% +100% -100% +100% -17% 57% Slower global economic growth Artificial intelligence (e.g. machine learning, neural networks) -100% +100% -100% +100% -43% 51% Role outlook Human-machine frontier Churn in five years Human-machine frontier 2% Five-year structural labour-force churn (percent) Tasks performed by humans and machines today and in 2027 (share of total) Global 23% Human Machine Industry Frontier Global Frontier Key roles for business transformation ALL TASKS Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role growth, and their net growth and structural churn (percent) Now NET GROWTH INDUSTRY GLOBAL ROLES -50% 0 50% CHURN CHURN 62% 38% 2027 Forecast 32% 40% AI and Machine Learning Specialists 55% 45% 22% 34% Data Analysts and Scientists Workforce strategy outlook 25% 24% Business Development Professionals Talent outlook in 2027 Expected change in talent availability, development and retention in the next five years (share of organizations surveyed) 18% 19% Software and Applications Developers Improving Worsening Global average Global average 16% 18% Full Stack Engineers Talent availability when hiring -100% +100% 38% 41% 19% 23% Application Developers Talent development of existing workforce ICT Operations and 8ser Support -100% +100% 4% 81% 23% 26% Technicians Talent retention of existing workforce 23% 17% Managing Directors and Chief Executives -100% +100% 24% 54% 14% 14% General and Operations Managers Accounting, Bookkeeping and Payroll 23% 29% Clerks 24% 19% Accountants and Auditors 55% 42% Data Entry Clerks