Skill Profile Reskilling Ranking Empathy and active listening 10th Attitudes Working with others Empathy and active listening Global Skills Taxonomy / / Five year trend Reskilling focus Skill importance Skill evolution Learning hours spent pursuing assessements and Companies for which Empathy and active Companies for which Empathy and active Share of companies for which Empathy and credentials in Empathy and active listening from listening is a priority in their upskilling and reskilling listening is a core skill for workers (share of active listening is increasing or decreasing in 2017 to 2022 (share of total learning hours). programmes for 2023-2027 (share of companies companies surveyed) importance at work. White diamond and label Source: Coursera surveyed) represent net share. 7% 24% 42% +52% 0% 2017 2022 Jobs in focus Time to skill Roles where organizations surveyed report Empathy and active listening to be increasing in importance Learning hours required to achieve a credential in Empathy and active listening at beginner, intermediate or fastest, alongside estimates of the net job growth (percent) from 2023 to 2027. advanced proficiency as a function of the learner’s level of formal education. Hours 0 34 NET ROLES GROWTH FORMAL EDUCATION BACKGROUND BEGINNER INTERMEDIATE ADVANCED -11% 1. Shop Salespersons 2.6 7.3 11.1 All -2% 2. Managing Directors and Chief Executives 2.7 7.0 9.8 No Bachelor's Degree 0% 3. General and Operations Managers 2.8 8.2 12.3 Bachelor's Degree -27% 4. Accounting, Bookkeeping and Payroll Clerks 2.7 8.0 12.3 Graduate Degree 0% 5. Sales Representatives, Wholesale and Manufacturing, Technical … 21% 6. Business Development Professionals -6% 7. Assembly and Factory Workers Strategically adjacent skills Simultaneous skill development Probability that a company which will prioritise skills training in Empathy and active listening from 2023 to Probability that courses in Empathy and active listening also teach other skills. Source: Coursera. 2027 will also prioritise other skills. Skill taxonomy Skills, knowledge and abilities Attitudes Skill taxonomy Skills, knowledge and abilities Attitudes 65% Resource management and operations 55% Creative thinking 54% Marketing and media 54% Analytical thinking 52% Leadership and social influence 51% Leadership and social influence 50% Creative thinking 49% Resilience, flexibility and agility 42% Design and user experience 48% Curiosity and lifelong learning 30% Analytical thinking 39% AI and big data 24% Reading, writing and mathematics 38% Motivation and self-awareness 21% Technological literacy 37% Talent management 20% Systems thinking 34% Service orientation and customer service 19% Programming 33% Technological literacy Industry trends Industry-by-industry variations in reskilling focus, current and future importance, forecast evolution in importance, and strategic focus companies will place on Empathy and active listening from 2023 to 2027 for the industries which assign the highest and lowest reskilling focus to this skill (share of companies surveyed) Above global mean Below global mean RESKILLING FOCUS SKILL IMPORTANCE SKILL EVOLUTION INDUSTRY 0% 100% 0% 100% 0% 100% Care, Personal Services and Wellbeing Chemical and advanced materials Media, Entertainment and Sports Agriculture, forestry, and fishing Business support and premises maintenance services Energy technology and utilities Future of Jobs Report 2023 270