Industry Profile Global Employee (millions, ILO estimates) 1 / 2 Non-governmental and Membership Organisations 24.1 Trend outlook Global trends and their impact on job creation Technologies and their impact on job creation Trends most most likely to drive industry transformation and their expected impact job creation, ordered by net Technologies most most likely to drive industry transformation and their expected impact job creation, ordered effect (share of organizations surveyed) by net effect (share of organizations surveyed) Job creator Job displacer Net effect Global net effect Job creator Job displacer Net effect Global net effect Investments to facilitate the green transition of your business Education and workforce development technologies -100% +100% -100% +100% 83% 58% Broader application of Environmental, Social and Governance (ESG) standards Digital platforms and apps -100% +100% -100% +100% 59% 45% Consumers becoming more vocal on social issues Big-data analytics -100% +100% -100% +100% 58% 44% Climate-change induced investments into adapting operations Text, image, and voice processing -100% +100% -100% +100% 50% 36% Broadening digital access Cloud computing -100% +100% -100% +100% 47% 25% Increased adoption of new and frontier technologies Internet of things and connected devices -100% +100% -100% +100% 43% 25% Rising cost of living for consumers Artificial intelligence (e.g. machine learning, neural networks) -100% +100% -100% +100% -29% 20% Slower global economic growth Encryption and cybersecurity -100% +100% -100% +100% -44% 11% Role outlook Human-machine frontier Churn in five years Human-machine frontier 24% Five-year structural labour-force churn (percent) Tasks performed by humans and machines today and in 2027 (share of total) Global 23% Human Machine Industry Frontier Global Frontier Key roles for business transformation ALL TASKS Roles most selected by organizations surveyed (as either growing, stable or declining), ordered by net role growth, and their net growth and structural churn (percent) Now NET GROWTH INDUSTRY GLOBAL ROLES -50% 0 50% CHURN CHURN 75% 25% 2027 Forecast 11% 14% General and 2perations Managers 61% 39% 9% 25% ProMect Managers Workforce strategy outlook Client Information and Customer Service 17% 20% Talent outlook in 2027 Workers Expected change in talent availability, development and retention in the next five years (share of organizations surveyed) 7% 23% Social Work and Counselling Professionals Improving Worsening Global average Global average 6% 17% Managing Directors and Chief Executives Talent availability when hiring -100% +100% 41% 53% 11% 31% Relationship Managers Talent development of existing workforce Business Services and Administration -100% +100% 6% 88% 21% 22% Managers Talent retention of existing workforce 32% 18% /awyers -100% +100% 12% 59% 42% 34% Data Analysts and Scientists 32% 19% Accountants and Auditors 35% 35% Administrative and Executive Secretaries Accounting, Bookkeeping and Payroll 62% 29% Clerks