ASSOCIATES: DEVELOPMENT & RETENTION O INTR 2021 saw unprecedented hiring rates, and we’re proud that more than 20,000 individuals chose WSI ANET as their career home. PL ASSOCIATE DEVELOPMENT DEVELOPMENT AT WSI Our success depends on our associates, and we Our online learning portal offers trainings to strive to attract, develop and retain the best talent support associates in all roles. In 2021, we in retail. We offer a career path for individuals in continued to deepen trainings for customer care, every stage and type of career—from starting distribution and digital design service roles. out in their first roles, to building expertise in our An internal SharePoint site provides ongoing OPLE specialist roles, to part-time second careers. resources and engages associates digitally— PE a crucial component of training through the Over 50% of our open jobs last two years of the pandemic. were filled internally, and over CARE CENTER 90% of the internal fills were Piloted in 2021, we created promotions in 2021. the Care Center Mentor We offer a variety of development opportunities, Program to help supervisors CARE CENTER RESULTS PURPOSE including in-person and online learning, as well as develop leadership skills professional development courses. WSI ADVISOR PROGRAM and learn from experienced 100% 100% 92% During this six-month program, all participants leaders in the company. T 2021 engage in group learning activities, such as Of mentees either achieved Of participants said they Of participants plan external and internal speaker events, social 21 mentor-mentee pairs participated in the their goal or were on track would recommend the to continue their mentor/ gatherings, group meetings and one-on-one 14-week program, focusing on goal-setting. to achieve it program to their coworkers mentee relationship beyond T REPOR sessions. The WSI Advisor program has the largest Not only did our supervisors gain tools to help C the program A APPENDIX participation of all development programs in the them excel in their roles, they also developed IMP organization. It is also the only cross-organizational meaningful relationships with individuals across program with participants from our corporate, care the organization. center, supply chain and global organizations. 67 68