We are committed to delivering a great colleague experience at American Express. We seek to foster an inclusive environment where colleagues can grow and develop in ways that are unique and meaningful to them and have the backing and flexibility they need to bring their authentic selves to work and thrive in their professional and personal lives. Based on the findings from our 2021 annual Colleague Experience Survey, we are continuing our focus on strong enterprise leadership and agile decision-making in the way we work. In the spring of 2022, we launched Amex Flex, a hybrid work model that is designed to recapture in-person connections, collaboration, and relationship building, while also retaining the flexibility and efficiencies of working virtually. Learn more in Amex Flex: Our New Way of Working in the Our Commitment to ESG section of this report. We are focused on creating an inclusive and welcoming culture where colleagues feel that they belong, that their contributions are highly valued, and that their voices are heard. Through our 14 Colleague Networks globally, we are providing our colleagues with opportunities to engage, share common experiences, support each other’s development, and give back to their communities. BACKING OUR COLLEAGUES In our 2021 annual Colleague Experience Survey, 90% of survey participants said they would recommend American Express as a great place to work. 90% INTRODUCTION PROMOTING DE&I ADVANCING CLIMATE SOLUTIONS BUILDING FINANCIAL CONFIDENCE OUR ESG GOVERNANCE & OPERATING RESPONSIBLY SUPPORTING DATA OUR COMMITMENT TO ESG 24