Environmental Performance for Operations Goals Progress through 2021 Maintain 100% renewable electricity sourcing 100.0% * 45% reduction in location-based GHG emissions 49.8% 40% reduction in energy consumption 37.9% 30% reduction in total water consumption 38.8% 25% of water consumed to come from reclaimed/reused sources 7.0% 40% of floor area to be LEED, WELL or equivalent certified 34.7% ** 50% reduction in total waste 55.8% 50% of waste diverted from landfill 22.8% Region Certified * Silver Gold Platinum Total Asia Pacific 10 29 51 12 102 Europe, Middle East and Africa 4 7 30 9 50 Latin America 23 7 6 1 23 North America 35 33 73 2 143 Total 72 76 160 24 332 Building Type 2017 2018 2019 2020 2021 ** Branches 4 1 14 14 7 Data Centers 1 0 0 0 0 DC File Storage 0 0 0 0 0 Office Buildings 12 12 18 15 19 Operational Centers 3 1 1 2 1 Total 20 14 33 31 27 Cumulative Total *** 227 241 274 305 332 OPERATIONAL FOOTPRINT GOALS (MEASURED AGAINST A 2010 BASELINE) LEED-CERTIFIED BUILDINGS BY REGION* LEED-CERTIFIED BUILDINGS BY BUILDING TYPE * * This is based on the active buildings in the portfolio as of year end 2021 and excludes projects for inactive and disposed buildings. ** 2021 total includes 14 EDGE projects in Latin America (13 office and 1 branch). *** Includes buildings certified prior to 2017. * 91% meeting RE100 market boundary criteria; 9% sourced from regionally aligned markets. ** 2021 total includes 14 EDGE projects in Latin America. * Certified total includes 14 EDGE projects in Latin America. Contents ESGatCiti SustainableFinance SustainableProgress Equitable&ResilientCommunities Talent& DEI RiskManagement&ResponsibleBusiness Appendices CITI 2021 ESG REPORT 56