Beyond E arth D ay, e mployees a cross t he company a lso c ontribute t o su stainability initiatives a s a p art o f t heir r egular work r esponsibilities. F or e xample, m any of o ur e mployees h ave su stainability- related r esponsibilities a s p art o f t heir day-to-day w ork, su ch a s t hose i nvolved in o ur climate r isk , environmental a nd social r isk m anagement a nd low-carbon transition e fforts. Efficient Travel Options Due to COVID-19, employee commuting and business travel has dropped signifi - cantly since 2019. For many years, we have encouraged employees to use video and web conferencing technologies rather than traveling, whenever possible. With the onset of the global pandemic, we quickly transitioned the entire company to adopt use of these platforms for their daily interactions. As our employees return to the office, we are relying on the efficiency efforts we had in place before the onset of COVID-19. For instance, many of our offices are centrally located near public transpor - tation, which reduces the need for employ - ees to drive to work, and we provide U.S.- based employees pretax dollars to cover the cost of commuting by subway, bus, train, ferry and vanpool. We also offer bike storage and bike racks at several facilities and sponsor bike share programs, known as the Citi Bike ® Program , in New York City, Jersey City and Miami. At our car park in the Citigroup Centre in London, we offer a dozen charging stations for those driving el ectric v ehicles. Due to our global scale, we often need to meet with clients, partners, teams and other stakeholders across the world. Now that many colleagues across the firm have started traveling again, we are working to build awareness for how business travel impacts our carbon footprint. For example, when employees book travel reservations, they are able to see the emissions data related to their air travel. We plan to include emissions data for rail travel, hotels and rental cars in the future. Managing Climate Risk in Our Operations The effects of climate change, particularly extreme weather events, pose a potential risk to our operations. Our Citi Realty Services (CRS) Group and our Crisis Management and Business Continuity teams help us to monitor, prepare for and respond to extreme weather events or other disruptions to our operations. In addition, CRS conducts due diligence for each proposed new location and reassesses the properties’ structural resilience periodically, based on risk, as well as following significant events. These assessments take internal Citi standards, as well as local and international codes, into account. Because Citi operates in nearly 100 countries, our facilities could potentially be exposed to a range of varied climate- related risks. To increase our resiliency, we have invested in climate adaptation solutions in a number of critical facilities. In addition, our crisis management team has developed action plans to address immediate risks and support our employees and customers before, during and after adverse events. Our business continuity team also has plans in place to help Citi resume business operations as quickly as possible in the aftermath of an extreme climate event. Transparent Reporting of Operational Climate Impacts Citi reports our Scope 1, Scope 2 and Scope 3 GHG emissions in both this ESG report and in our CDP response. We began reporting on the direct environmental impacts of our operations in 2002 and have submitted data to CDP every year since 2003. We follow the GHG Protocol Corporate Standard and Scope 2 Guidance for measuring and reporting both market- based and location-based Scope 1 and Scope 2 GHG emissions. We also report Scope 3 CO 2 emissions from air and train business travel in this ESG report , and we report Scope 3 electricity transmission loss and employee commut - ing d ata t o C DP. I n e arly 2 022, C iti r eceived the following scores from CDP related to 2020 data: • Climate change score: A- • Supplier engagement score: A Our GHG emissions and environmental data for our operations and business travel are verified and assured by SGS, a leading third-party inspection, verification, testing and certification company. For our SGS Assurance Statement, see the Assurance section . Contents ESGatCiti SustainableFinance SustainableProgress Equitable&ResilientCommunities Talent& DEI RiskManagement&ResponsibleBusiness Appendices CITI 2021 ESG REPORT 55