Our Progress in 2021 In 2021, we strengthened our engagement with suppliers, workers, and communities to further embed respect for human rights throughout our value chain. We are building our efforts in our key commitment areas, including Gender Equity and Responsible Recruitment, and strengthened our due diligence mechanisms. Workers remain at the center of our work; we support our suppliers to mitigate risk and invest in supply chain worker well-being. Supply Chain Commitments We evaluate our supply chain to identify the industries, countries, and issues where we have the greatest opportunities to identify and address risks and have a positive impact on workers. We work closely with our suppliers around the world, and consistently work to identify partnerships and programs to help our suppliers invest in worker well-being and safe workplaces. We are proud to share our progress on our key commitment areas. Learn more about our key supply chain commitment areas on our website . Safe and Healthy Workplaces Maintaining safe and healthy workplaces is a top priority for Amazon. We have global teams who partner with suppliers to increase worker awareness of safety issues, promote worker participation in their facility’s safety culture, and promote initiatives focused on the well-being of workers on issues that matter most to them. Supply Chain Transparency Supply chain transparency is essential to our approach to human rights due diligence, and an important tool to help us address risks in our supply chain and identify opportunities for collaboration on systemic supply chain issues. We publish a supplier list and interactive supply chain map that provides details on suppliers of Amazon-branded apparel, consumer electronics, food and beverage, and home goods products. We update our supply chain map at least annually to provide customers and external stakeholders visibility into where we source. We also contribute lists of our apparel suppliers to the Open Apparel Registry to foster brand collaboration and action in the apparel industry. “ I feel proud to be a part of the program under Swasti. Before the training, I was not very conscious of my health. I have not been eating well in the morning. The training helped me to understand how to address symptoms I was experiencing and counseled me on ways to manage through healthy lifestyle and exercise. The easy accessibility to the health counselor and nutritionist helped me gradually control and improve my symptoms.” T. N. Manjula Supervisor at Just Jute Products and participant in Swasti health training Learn more about our supply chain map and list on our website . In 2021, we continued to strengthen our mechanisms to address and improve workplace safety by conducting building, electrical, and fire safety assessments for at-risk suppliers in Bangladesh and Pakistan. We also trained selected suppliers on how to improve management systems and workplace dialogue, and we created issue-specific guidebooks to enable suppliers to better understand the root causes of these issues and help prevent issues from occurring. We expanded our work with the Sustaining Competitive and Responsible Enterprises (SCORE) program, a lean manufacturing program focused on improving productivity and safe working conditions in small and medium-sized manufacturers, with an emphasis on worker participation as an essential component to strong safety management practices. To date, we have enrolled 50 suppliers located in India, China, and Vietnam, providing over 28,900 workers with a cumulative 8,800 hours of training. Through an independent assessment of the program, we found a reduction in health and safety findings and accidents, and increased productivity and worker satisfaction. To provide programs to workers in our supply chain, we partner with Swasti, a global nonprofit committed to ensuring access to quality health care for workers in marginalized communities. As of 2021, Swasti reached over 1,200 workers in Amazon’s supply chain in India, providing critical mental health, health care, and social entitlement support to workers, their families, and their communities. Swasti provides a telecare health counseling program, factory management training on COVID-19 prevention and management, and screening for harmful health conditions, including hypertension and diabetes. 2021 Sustainability Report Introduction I Environment I Society I Governance I Appendix 62