In Our Stores Sustainable building design is also important in our physical stores. In early 2022, our Amazon Fresh location in Seattle, Washington, became the world’s first grocery store to pursue Zero Carbon Certification from the International Living Future Institute, a leading nonprofit dedicated to advancing sustainable building practices. More than a dozen upgrades were incorporated throughout the development of the store, including transitioning to a CO 2 -based refrigeration system that reduces greenhouse gas emissions by 38 metric tons per year compared to a conventional system. The store also uses steel byproducts in the concrete floor to reduce embodied carbon by nearly 40% compared to a standard concrete floor. Other key features include a fully electric kitchen space that reduces the need for fossil fuel combustion in the store, electrifying the store using 100% renewable electricity sourced from Amazon’s renewable energy projects, incorporation of low-flow fixtures in restrooms and kitchens to reduce water use, and free EV charging for customers. As a result of these upgrades, we expect the store will save nearly 185 tons of CO 2 e each year—the equivalent of driving around the Earth 18 times in a standard passenger vehicle. 1 Our Whole Foods Market stores feature similar sustainability benefits and upgrades. At the end of 2021, 200 EV charging stations were available in Whole Foods Market parking lots throughout the U.S. Nearly 50 Whole Foods Market stores utilized refrigeration systems that rely on natural refrigerants with low global warming potentials and over 70 Whole Foods Market stores had solar rooftops. Amazon Sustainability Ambassadors Sustainability Ambassadors are sustainability- minded Amazon employees who work to amplify global, companywide efforts at the local level. Ambassadors lead projects on Amazon campuses and create virtual engagement opportunities to inspire fellow employees, both at work and at home. The program also serves as a community for sharing best practices among teams in different settings and locations. Since launching in 2018, the Sustainability Ambassador program has transformed into a collaborative network across 1,250 global locations. As of 2021, more than 8,900 Amazon employees participate in the program—up from 7,500 in 2020. In 2021, we launched new chapters in India, Brazil, Australia, Mexico, the United Arab Emirates, and beyond. Driving Local Impact, Globally Ambassadors who work at physical sites, like fulfillment centers, focus on opportunities to engage fellow employees through on-site initiatives. In 2021, Ambassadors at a facility in Wisconsin partnered with a local waste vendor to install recycling stations for employees to deposit used electronics. In Italy, an Ambassador spearheaded an effort to include sustainability information in new hire orientation programming for thousands of new Amazon employees. In Tennessee, more than 35 Ambassadors hosted an event at a nearby middle school to plant a total of 44 trees that will help sequester carbon and divert stormwater at the school campus. Ambassadors in Singapore also led a tree-planting event to support the Singapore Botanic Gardens. Ambassadors in our corporate offices are focused on sustainability initiatives that can be done virtually in any setting. In 2021, 5,600 Ambassadors across the globe participated in the Four-Week Sustainability Challenge , picking up litter or eating plant-based foods, among other everyday actions that help promote a more sustainable lifestyle. As part of the challenge, a group of participants in Europe collected more than 2,500 pieces of plastic waste in just 15 days. For the second year in a row, Sustainability Ambassadors led Amazon’s Sustainability Summit , a virtual educational event available to all employees to learn more about our corporate sustainability programs and partnerships. The event drew 13,000 registrations across 23 virtual sessions in 2021 and featured speakers from Amazon’s sustainability leadership team, Sustainability Ambassador chapters, and signatories of The Climate Pledge. The summit also featured our second crowdsourcing challenge for Amazon employees to present innovative ideas on sustainability, which received 89 submissions. 1 Calculation based on CO 2 e saved, using the U.S. Environmental Protection Agency (EPA) carbon calculator . 2021 Sustainability Report Introduction I Environment I Society I Governance I Appendix 23