Creating an Inclusive Culture At Amazon, inclusion means being valued, trusted, connected, and informed so that we can deliver the best results for our customers. We believe that building a sense of belonging, value, and opportunity is integral to people thriving in their lives and at work—and to what we can achieve as a company. Amazon’s culture of inclusion is reinforced by our Leadership Principles , which remind team members to seek diverse perspectives, learn and be curious, and lead with empathy. One of our newest Leadership Principles— Strive to be Earth’s Best Employer —specifically calls on leaders to work every day to create a safer, more productive, higher performing, more diverse, and more just work environment. Our Inclusion Goals In 2021, we set enterprisewide goals to rapidly scale a more inclusive culture for employees across Amazon. Spotlighting Our 2021 Inclusion Goals • Ensure that 100% of employees take companywide required inclusion training. • Build scalable mechanisms that address new instances of noninclusive terms in our code and document repositories or development tools. • Build a scalable mechanism in Connections—our real-time employee listening tool—to inspect inclusion sentiment by demographic for all employees. • Retain employees at statistically similar rates across all demographics. Amazon’s Affinity Groups Our affinity groups are Amazon communities where employees can share experiences and ideas to passionately and positively impact the company. Our dedicated DEI teams consult with affinity group leaders to improve our inclusion efforts internally and externally, and each affinity group has an executive sponsor who supports them with engagement efforts. Collectively, more than 100,000 Amazon employees participated in our affinity groups in 2021. A Selection of Affinity Groups • Amazon People with Disabilities • Asians@Amazon • Black Employee Network • Glamazon • Indigenous@Amazon • Latinos@Amazon • Warriors@Amazon • Women@Amazon Mentoring for the Military Community Amazon recruits experienced military leaders from all branches and all backgrounds. Together, these leaders form important pipelines of talent. We offer veterans the Military Mentoring Program (MMP), a career-development resource that connects new employees with experienced employees who help them translate and apply their knowledge to Amazon. New veteran hires who join the MMP complete a brief profile before being matched with a mentor, who then collaborates with them throughout their first year at Amazon. Mentors also assist mentees with progressing in the Military Ambassador Program, a 12-month development program focused on sharing resources such as writing exercises, videos, and virtual huddles. LGBTQ+ Equality Amazon and our employees stand together with the LGBTQ+ community. As of 2021, there were more than 100 global chapters of Glamazon, our LGBTQ+ affinity group. We are committed to advancing equal rights and have a long track record of advocating for protections for the LGBTQ+ community. In the U.S. and India, Amazon provides transgender- inclusive health benefits and gender transition benefits based on the Standards of Care published by the World Professional Association for Transgender Health. Amazon also holds a gender identity conference to build community, educate those outside of the LGBTQ+ community, and provide professional development opportunities for those at Amazon who are transitioning openly in the workplace. Learn more about our inclusive benefits for employees . “ Diversity exists when you go above and beyond being aware of differences or accepting differences, to actively including people who are different from you and inviting them to influence.” Renita Clarke Area Manager, Global Specialty Facilities, Amazon 2021 Sustainability Report Introduction I Environment I Society I Governance I Appendix 52