Introduction 41 2021 Sustainability Report A Modern, High-Performing Health System Our People and Culture Environmental Health Responsible Business Practices Performance Data Optimizing site of service Part of our work to advance a value-based system of care is rooted in the meaningful opportunity to drive better outcomes and greater affordability for consumers and the health system by helping people access high-quality care in a low-cost setting. Our research shows that shifting routine outpatient procedures from a hospital outpatient department to a lower-cost ambulatory surgery center (ASC) would reduce costs by 59% on average and save consumers $684 per procedure. Simply shifting appropriate care from hospital outpatient departments to ASCs could save the health system $75 billion over the next decade. Optum Health’s integrated direct care delivery platform is focused on optimizing site of service at more than 2,000 primary, specialty, urgent and surgical sites. More than 60,000 physicians provide care through an integrated national care delivery network that includes 24/7 virtual care as an extension of our physical care delivery locations. Integrating real-time patient information into the physician workflow is one way to help patients access lower-cost care options and identify potential care opportunities. More than 637,000 health care professionals use UnitedHealthcare’s Point of Care Assist, which integrates site of service cost data into existing electronic medical records. Clinicians can instantly see member-specific price estimates for specialty, lab and radiology services, giving patients more insight into decisions that can affect their out-of-pocket costs. 637K+ providers use Point of Care Assist. 120M+ transactions in 2021. Point of Care Assist impact