2021 Owens Corning Sustainability Report | Our Approach | Digital Transformation | 69 Digital Worker Initiatives Through our Digital Worker initiatives, we aspire to build an efficient, frictionless, and cohesive work experience for our employees. Digital hubs for each initiative will enable employees to collaborate and connect anywhere, anytime, as they serve our customers and deliver successful outcomes. Through precise, thoughtful, and structured transformational initiatives, we strive to improve the collaboration capabilities in multiple areas of our company. These initiatives are focused on how we collaborate in the context of our customers, our suppliers, our employees, our products, our plants, and the company. Customer Service We seek to create a frictionless customer experience, regardless of how the customer chooses to do business with us. We are doing this by building an omni-channel hub capability that will enable our customers to connect with us over voice, text, chat, web, or system integration. This will create a seamless, integrated experience for our customers, while enabling a complete view of their experience to help us better serve them. Human Resources We are expanding our existing talent center hub to support employees’ career aspirations. The hub will help employees access opportunities for the kind of learning, mentoring, and development planning that lead to career growth. Sourcing We can drive a new level of efficiency in our sourcing operations by expanding upon strategic e-sourcing and e-procurement initiatives. We will do this through a “source to settle” hub that includes a comprehensive, unified view of spending and risks with our suppliers and sourced materials. New Product Development By redeploying and digitally connecting our new product development hub, we can evolve the stage-gate core process to organize, prioritize, and execute the innovation for anytime, anywhere collaboration for each business and discipline. This will enable us to deliver inventions and products with discipline and speed. Capital Engineering Our aim is to advance the capital delivery process to a highly collaborative engineering experience for a seamless handover of physical assets and digital twins to operational teams to run. By transforming the engineering back office hub, we can support the reduction of design time and engineering costs supporting the Digital Engineering initiative. Enterprise We will focus on a common, consistent set of tools, both existing and new, for efficient synchronous and asynchronous team collaboration. We will create a group productivity hub to streamline access to the tools that support how the team, function, or enterprise organizes work and gains insights. Each of the strategic initiatives is designed to drive the company forward and help us attain our desired efficiency outcomes with a highly productive and engaging work environment. We are mindful that the culture of the organization is key to our success with these initiatives. Opportunities for employee engagement, participation and feedback are planned and encouraged throughout. Photos submitted by: Yana Liu | Shanghai, China (left) Yuhang plant leader Yingyan Lu introducing the new EcoTouch ® production line. Jan-Christian Stenroos | Parainen, Finland (right) Jani Pernell working at the Parainen, Finland plant.