Contact type and description Contact information VSP complaints Call: 1-844-299-3041 Monday–Friday: 6 a.m. to 8 p.m.; Saturday: 7 a.m. to 8 p.m.; Sunday 8 a.m. to 8 p.m. (Pacific) Deaf, DeafBlind, Late Deafened and Hard of Hearing members call (TTY): 1-800-428-4833 Monday–Saturday: 6 a.m. to 5 p.m.; Sunday 5 a.m. to 8 p.m. (Pacific) Visit: VSP website at vsp.com/contact-us/grievance and complete the online form. Mail: Vision Service Plan Attention: Complaint and Grievance Unit PO Box 997100 Sacramento, CA 95899-7100 VSP Claims Call: 1-844-299-3041 to request a VSP Member Reimbursement Form. Monday–Friday: 6 a.m. to 8 p.m.; Saturday: 7 a.m. to 8 p.m.; Sunday 8 a.m. to 8 p.m. (Pacific) Deaf, DeafBlind, Late Deafened and Hard of Hearing members (TTY): 1-800-428-4833 to request a VSP Member Reimbursement Form. If you are outside of the U.S. and you need to submit a claim form for services received outside the U.S. dial the exit code of your country, which is typically 00, and then 1-916-851-1375. Monday–Saturday: 6 a.m. to 5 p.m.; Sunday 5 a.m. to 8 p.m. (Pacific) Visit: VSP website at vsp.com/claims/submit-oon-claim and select “Start new claim” to submit an out-of-network claim online Mail: Vision Service Plan Attention: Claims Services PO Box 459918 Cincinnati, OH 45249-5918 2024 UMP Plus–UW Medicine ACN (PEBB) Certificate of Coverage 5