Contact type and description Contact information Medical appeals and grievances Call: 1-888-849-3681 (TRS: 711) (aka complaints) Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific) Chat now: Sign in to your Regence account at ump.regence.com/ump/signin to chat now Monday–Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific) Fax: 1-877-663-7526 Online: Sign in to your secure Regence account at ump.regence.com/ump/signin. Go to Appeals to appeal online. Email: [email protected] Mail: UMP Appeals and Grievances Regence BlueShield PO Box 1106 Lewiston, ID 83501-1106 Preauthorization Call: 1-888-849-3682 (TRS: 711) For providers submitting medical Monday–Friday: 7 a.m. to 5 p.m. (Pacific) service preauthorization requests Fax: 1-844-679-7763 Visit: availity.com Access to medical claims Visit: Sign in to your Regence account at ump.regence.com/ump/signin Claims Fax: 1-877-357-3418 For members submitting medical Mail: service claims Regence BlueShield Attn: UMP Claims PO Box 1106 Lewiston, ID 83501-1106 Coordination of benefits Call: 1-888-849-3681 (TRS: 711) to request a form Contact UMP if you or your Visit: UMP commonly used forms available online webpage at dependents have other insurance ump.regence.com/pebb/forms/common-forms and under to make sure your claims are Medical forms choose the “Multiple Coverage Inquiry” form processed correctly. You may fax Fax: 1-877-357-3418 or mail the “Multiple Coverage Mail: Inquiry” form to UMP. Regence BlueShield Attn: UMP Claims PO Box 1106 Lewiston, ID 83501-1106 Medicare Call: 1-800-MEDICARE (1-800-633-4227) (TTY: 1-877-486-2048) 24 hours, 7 days a week Visit: medicare.gov or MyMedicare.gov Eligibility, enrollment, and Employees: Contact your payroll or benefits office address changes 2 2024 UMP Plus–UW Medicine ACN (PEBB) Certificate of Coverage