58 Each employee is provided with both an overall performance rating and a risk overlay rating . Performance improvement opportunities are addressed as needed through feedback and coaching, a documented performance improvement plan or improvement goals, or, as warranted, a documented performance-related corrective action . Performance objectives for employees whose roles involve sales activities are subject to additional oversight . For more information on performance management, please see our P roxy Statement . Employee training and development We invest heavily in coaching and training for employees and managers . That’s because when our employees are properly supported, engaged, and confident in their skills, they’re more effective leaders and can provide a better customer experience . We invest approximately $200 million annually in employee learning and development, which includes functional training, regulatory compliance, leadership and professional development, and early talent development programs for employees . Wells Fargo’s learning platform — Develop You — gives our employees access to relevant training courses . This global platform uses a modern, easy-to-navigate layout coupled with machine learning and features that work together to help employees complete assigned trainings more efficiently . What’s more, it also helps them find development opportunities aligned with the skills they need to grow their careers . The platform catalogues more than 10,000 learning resources, with curricula that range from four minutes to two weeks in length . In 2020, the Learning & Development team converted in-person training to virtual or self-paced delivery, primarily in response to COVID-19 and our transition to a more virtual work environment . Wells Fargo spent 23% of total training hours in person in 2019, and that was reduced to 11% in 2020 . We continue to implement enhancements to training programs to support more flexible delivery . We’ve also introduced new programs necessary to establish a core and common Wells Fargo approach to diversity, equity, and inclusion . We designed a leadership opportunities framework, which includes sponsorships for individuals in the organization . The program will be managed by individual business units . A training program on Creating an Inclusive and Equitable Culture was introduced to promote inclusive leadership for everyone in the company . The Operating Committee participated in the training in 2020 . Managers began to receive training beginning June of 2021, and will be followed by the rest of the organization . In addition to formal learning programs, we support our employees through mentoring, coaching, networking, and early talent program recruiting and development programs . Our University Programs (UP) team partners with a number of diverse organizations, including HBCUs and HSIs, to source and attract outstanding talent . College juniors and seniors participate in a 10-week summer internship program, which serves as a talent pipeline for the full-time analyst and associate programs . These programs range from Performance trends can be found in the Wells Fargo ESG Goals and Performance Data (PDF) .