Startup Tools: Customer Support/Feedback
Exceptional
Customer Support
We were testing a lot of Helpdesk systems, but Freshdesk was clearly the best. We now offer multi-brand support to our customers in Slovakia, the Czech Republic, Poland and Russia!
Jana Kalasova Biznisweb.sk
Support Customers Everywhere They Go.
All you need to delight customers. Everytime.
Powerful Ticketing
Get rid of support blackholes. Just mark, track, assign and move on.
Seamless self-service
Build a community of passionate customers. On your turf!
Your team Inbox
Collaborate on tough issues without stepping on toes .
Your Support. Your Universe. Your Rules.
Bend it to your workflows
Bring in your business rules, automate workflows and manage escalations. Customize Freshdesk so deep you can hear your customer satisfaction echo!
See how you can make your support work for youPromise, prove and deliver service levels
Give your customers the quality support they expect from you. Every time. And still relax with the kids this Christmas - we got your holidays covered too!
Set and meet expectations with Service Levels
Get insights you need, with reports you want
Support and report aren't the best buddies. That's why it's important you customize, generate and pull up any report you need, any time you want. And derive some actionable insights out of it too...
Start driving insights into your support
Multi-Channel Help Desk
Email Integration
Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL.
Social Media Integration
Your customers are talking about you - Engage and convert Tweets and Facebook posts into Tickets in Vision Helpdesk. Check Facebook Integration and Twitter Integration
Chat Integration
Integrate with any third party chat software and convert your chats into Tickets in Vision Helpdesk.
Phone Integration
Integrate with any third party VOIP and Phone solutions and convert your phone calls into Tickets in Vision Helpdesk.
