• Wells Fargo is committed to older adult consumers. In collaboration with the Aging Client Services Center of Excellence (ACSCOE) within the O昀케ce of Consumer Practices, Wells Fargo is enhancing the 昀椀nancial protection of older and vulnerable adult customers by advising its lines of business on best practices for preventing, detecting, reporting, and responding to older and vulnerable adult 昀椀nancial exploitation. For example, the ACSCOE recently advised on a major Wells Fargo elder fraud education campaign, which included direct customer emails, messaging on account statements, ATM banner alerts, and narratives delivered through Wells Fargo Stories. Additional consumer education resources were provided and include: Protecting those you love (PDF), Protecting older adults from fraud, and How to recognize scams targeting older adults. • Providing customers with free access to their FICO Score, as illustrated by the following table: onmental Customers accessing their FICO® Score Unit 2019 2020 2021 Envir Enabled customers to better manage # of customers their credit by providing free access to (in millions) 9.2 10.8 11.3 their FICO® Score1 Notes 1. Results represent distinct customers who actively viewed their FICO® Score in the stated calendar year. Social Wells Fargo provides products and services that give our customers choice and 昀氀exibility in meeting their 昀椀nancial health needs, and tools to help manage their accounts. Online, mobile, and text banking tools allow customers to monitor account activity, transfer funds, and help avoid unexpected overdrafts. Services include automatic zero-balance alerts that notify online banking customers by email if their account balances drop to zero or below. See below for data related to digital and mobile active customers. Expanding 昀椀nancial inclusion Unit 2019 2020 2021 ernance v Digital (online and mobile) active # in millions 30.3 32.0 33.0 Go customers¹ Mobile active customers² # in millions 24.4 26.0 27.3 Notes 1. Digital active customers include all customers that have logged into a Wells Fargo Online platform in the last 90 days of a given year, including online, mobile, text banking, 昀椀nancial management software, tablet full site, and tablet app. 2. Mobile active customers are all customers that have logged into Wells Fargo Online using a mobile device in the last 90 days of a given year. 19 Environmental, Social, and Governance Report 2022