2021 ESG Report Healthy People Resources For Living® Aetna offers personalized mental well-being support to members through Resources For Living, our employee assistance program for plan sponsors. Members can access a range of resources and programs, including in-person or virtual counseling. In 2021, we introduced well-being coaching, offering one-on-one support and lifestyle “hacks” to help people balance competing priorities in their daily lives and learn strategies to build connection and resilience. Using our unique data analytics capabilities, we can utilize predictive models to trigger coaching for members who may benefit from connection and referral to clinical and other resources, like seniors in our Medicare programs, who may be at risk for social isolation and loneliness. Another valuable tool offered in Resources for Living Resources For Living is Here4U, a series of online peer support 24% 523% sessions focused on social connectedness, offering safe space management and crisis chat therapy sessions to talk and hear from others who support services for may be facing similar struggles. In customers over 2020 2021, we offered sessions specially 32% geared toward young adults, women, caregivers, members 36% online activities on our of the lesbian, gay, bisexual, digital cognitive behavioral transgender and other identities service requests on therapy platform (LGBT+) community, and others. mental well-being Suicide Prevention 9.68/10 As part of our commitment to 42% mental health and well-being, we members rated feeling have deployed a comprehensive work life sessions heard and understood strategy to reduce suicide attempts by 20 percent among our Aetna members by the year 33% 9.4% 2025. In 2021, we demonstrated a 15 percent decrease in adult- counseling sessions improvement in well-being member suicide attempts. It for members who reported begins with implementing universal with moderate or severe screening for all members in distress at the initial session behavioral health and employee 22