Section of the Framework Report Section or Other Documentation Remediation C6 How does the company enable effective remedy if people are harmed by its actions or decisions in relation to a salient human rights issue? C6.1 Through what means can the company receive complaints or concerns related to each salient issue? • Our Transformation > Escalating Business and Ethical Concerns • Human Rights > Reporting Mechanisms for Stakeholders • Citi Code of Conduct C6.2 How does the company know if people feel able and empowered to raise complaints or concerns? • Risk Management > Assessing Our Culture of Ethics C6.3 How does the company process complaints and assess the effectiveness of outcomes? • Our Transformation > Assessing Our Culture of Ethics • Our Transformation > Escalating Business and Ethical Concerns • Human Rights > Providing Access to Remedy • Human Rights > Reporting Mechanisms for Stakeholders • Citi Code of Conduct C6.4 During the reporting period, what were the trends and patterns in complaints or concerns and their outcomes regarding each salient issue, and what lessons has the company learned? • Action for Racial Equity • Human Rights > Identifying Human Rights Risks in Transactions C6.5 During the reporting period, did the company provide or enable remedy for any actual impacts related to a salient issue and, if so, what are typical or significant examples? • Human Rights > Providing Access to Remedy Contents ESGatCiti SustainableFinance SustainableProgress Equitable&ResilientCommunities Talent&DEI RiskManagement&ResponsibleBusiness Appendices ESGS ataC ius niblnG 175