Contact type and description Contact information Order new prescriptions and UMP members do not need to be Costco members to use their refills, check order status, manage mail-order service. prescriptions, track your package Call: 1-800-607-6861 (TRS: 711) Monday–Friday: 5 a.m. to 7 p.m.; Saturday: 9:30 a.m. to 2 p.m. (Pacific) Providers fax: 1-800-633-0334 Mailing a prescription order: Costco Pharmacy (#581) 802 134th St SW STE 140 Everett, WA 98204-7314 Visit: Sign in to your Costco account at pharmacy.costco.com Postal Prescription Services (PPS) Call: 1-800-552-6694 (TRS: 711) Monday–Friday: 6 a.m. to 6 p.m.; Saturday: 9:30 a.m. to 2 p.m. (Pacific) Providers fax: 1-800-723-9023 Mailing a prescription order: Postal Prescription Services PO Box 2718 Portland, OR 97208-2718 Visit: Sign in to your PPS account at ppsrx.com Network specialty drug Ardon Health pharmacy Call: 1-855-425-4085 (TRS: 711) Order new prescriptions and Monday–Friday: 8 a.m. to 7 p.m.; Saturday: 8 a.m. to 12 p.m. refills for specialty drugs (Pacific) Closed Sundays and all major holidays For urgent health questions that require the assistance of a clinician after-hours, you can reach an Ardon Health pharmacist 24 hours a day, seven days a week, by calling 1-855-425-4085 and following the prompts. Providers fax: 1-855-425-4096 Visit: ardonhealth.com Email: [email protected] (This email is not secure) Prescription drug appeals and WSRxS complaints Call: 1-888-361-1611 (TRS: 711) Monday–Friday: 7:30 a.m. to 5:30 p.m. (Pacific) Fax appeals to: 1-866-923-0412 Mail: WSRxS Attn: Appeal Unit PO Box 40168 Portland, OR 97240-0168 6 2024 UMP CDHP (PEBB) Certificate of Coverage