Online services See the Directory pages at the beginning of this booklet for links and contact information. Visit the UMP website to register for a Regence account and get personalized information such as: • Access the certificate of coverage (this booklet) and the summary of benefits and coverage (SBC) for your plan, as well as the Glossary of Health Coverage and Medical Terms. • Access your online pharmacy account to view prescription claims. • Chat now with customer service. • Download the Regence mobile application. • Find providers in your plan’s network. • View or order your UMP member ID card. • View your Explanations of Benefits (EOBs). • View letters UMP sent you. Visit the UMP website to: • Access information on BlueCard® or Blue Cross Blue Shield Global® Core. • Access resources and programs. • Access the certificates of coverage (this booklet) and the summaries of benefits and coverage (SBCs) for all plans. • Access UMP medical policies. • Access wellness tools. • Download or print documents and forms. • Find providers in any plan network. • Get cost estimates for treatment of common medical conditions. • Learn about submitting medical claims. • Review complaints and appeals procedures. Visit the Policies that affect your care webpage to: • View Regence medical policies. Visit the UMP vision benefits webpage to: • Find a link to the Vision Service Plan (VSP) website. • Find information on your vision benefit. Visit the UMP Prescription drug coverage webpage to: • Find a link to the UMP Preferred Drug List and the Drug Price Check tool. • Find a link to your online pharmacy account. • Find information on mail-order and specialty drugs. • Learn about submitting prescription drug claims. • Locate network pharmacies or network vaccination pharmacies. 2024 UMP Plus–PSHVN (PEBB) Certificate of Coverage 13