Cadillac CT6 EV Earning Customers for Life IN THIS SECTION Customer Experience 48 Customer Trust & Satisfaction 49 Quality Assurance 50 Dealer Quality Programs 51 Our Strengths y Building upon strong performance where customers are willing to recommend our brands based on their experiences y Continuing to leverage digital solutions to simplify interactions, increase value and deliver world-class experiences y Continuing to strengthen our commitment to building quality vehicles Our Opportunities y Helping dealers and employees to adjust to automotive trends, such as the transition to selling electric vehicles (EVs), in order to meet customer expectations y Ensuring the same high-level quality vehicles as we deploy increasing levels of advanced technology y Maintaining consistent experiences across thousands of customer interactions worldwide Skip Navigation Introduction Reducing Emissions Design for Environment Technology Customers Safety Diverse Workforce Human Rights Supply Chain Communities Governance 2021 SUSTAINABILITY REPORT 47