2024 Evidence of Coverage for UnitedHealthcare® Group Medicare Advantage PEBB Balance (PPO) Chapter 2: Important phone numbers and resources 31 Quality Improvement Organization (QIO) – Contact Information Guam | Livanta BFCC-QIO Program 1-877-588-1123 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-855-887-6668 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Hawaii | Livanta BFCC-QIO Program 1-877-588-1123 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-855-887-6668 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Iowa | Livanta BFCC-QIO Program 1-888-755-5580 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-888-985-9295 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Idaho | KEPRO 1-888-315-0636 5201 W Kennedy BLVD, STE 900 Tampa, FL 33609 TTY 711 www.keproqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Illinois | Livanta BFCC-QIO Program 1-888-524-9900 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-888-985-8775 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays Indiana | Livanta BFCC-QIO Program 1-888-524-9900 10820 Guilford RD, STE 202 Annapolis Junction, MD 20701 TTY 1-888-985-8775 www.livantaqio.com 9 a.m. - 5 p.m. local time, Monday - Friday; 11 a.m. - 3 p.m. local time, weekends and holidays