2024 Evidence of Coverage for UnitedHealthcare® Group Medicare Advantage PEBB Balance (PPO) Chapter 2: Important phone numbers and resources 13 Method Coverage Decisions for Medical Care – Contact Information Calls to this number are free. Hours of Operation: 8 a.m.-8 p.m. local time, Monday-Friday Write UnitedHealthcare P.O. Box 30770, Salt Lake City, UT 84130-0770 Website retiree.uhc.com/wapebb Method Appeals for Medical Care – Contact Information Call 1-855-873-3268 Calls to this number are free. Hours of Operation: 8 a.m.-8 p.m. local time, Monday-Friday For fast/expedited appeals for medical care: 1-855-873-3268 Calls to this number are free. Hours of Operation: 8 a.m.-8 p.m. local time, Monday-Friday TTY 711 Calls to this number are free. Hours of Operation: 8 a.m.-8 p.m. local time, Monday-Friday Fax 1-888-517-7113 For fast/expedited appeals for medical care only: 1-866-373-1081 Write UnitedHealthcare Appeals and Grievances Department P.O. Box 6106, MS CA124-0157, Cypress, CA 90630-0016 Website retiree.uhc.com/wapebb Method Coverage Decisions for Part D Prescription Drugs – Contact Information Call 1-855-873-3268 Calls to this number are free. Hours of Operation: 8 a.m.-8 p.m. local time, Monday-Friday TTY 711