2024 Evidence of Coverage for UnitedHealthcare® Group Medicare Advantage PEBB Balance (PPO) Chapter 2: Important phone numbers and resources 28 • North Carolina - KEPRO • North Dakota - KEPRO • Nebraska - Livanta BFCC-QIO Program • New Hampshire - KEPRO • New Jersey - Livanta BFCC-QIO Program • New Mexico - KEPRO • Nevada - Livanta BFCC-QIO Program • New York - Livanta BFCC-QIO Program • Ohio - Livanta BFCC-QIO Program • Oklahoma - KEPRO • Oregon - KEPRO • Pennsylvania - Livanta BFCC-QIO Program • Puerto Rico - Livanta BFCC-QIO Program • Rhode Island - KEPRO • South Carolina - KEPRO • South Dakota - KEPRO • Tennessee - KEPRO • Texas - KEPRO • U.S. Minor Outlying Islands - KEPRO • Utah - KEPRO • Virginia - Livanta BFCC-QIO Program • Virgin Islands of the U.S. - Livanta BFCC-QIO Program • Vermont - KEPRO • Washington - KEPRO • Wisconsin - Livanta BFCC-QIO Program • West Virginia - Livanta BFCC-QIO Program • Wyoming - KEPRO Your state’s Quality Improvement Organization has a group of doctors and other health care professionals who are paid by Medicare to check on and help improve the quality of care for people with Medicare. The state’s Quality Improvement Organization is an independent organization. It is not connected with our plan. You should contact your state’s Quality Improvement Organization in any of these situations: · You have a complaint about the quality of care you have received. · You think coverage for your hospital stay is ending too soon. · You think coverage for your home health care, skilled nursing facility care, or Comprehensive Outpatient Rehabilitation Facility (CORF) services are ending too soon.