Education & Awareness Anonymous, Confdential EthicsLine Conficts Council Annual Code Acknowledgment Annual Conficts of Interest Disclosure Questionnaire 2021 ESG Report Contents Introduction Economic Environment Social Governance GOVERNANCE Business Ethics Doing the right thing is central to achieving our vision to be the one bank people most value and trust. Our vision is a commitment that inspires our employees to create a great customer experience, an engaging workforce and vibrant communities. It is the foundation of Fifth Third’s reputation as a respected corporate citizen and this commitment begins with each Fifth Third employee doing the right thing. Fift Ethics Program h Third’s Ethics program is administered b y the Ethics Ofce and overseen by the Chief Ethics Ofcer, who is responsible for the publication of our Code of Business Conduct and Ethics and reports on key aspects of the Ethics program to the Audit Committee and the Risk and Compliance committee of the Board of Directors. Information reported includes EthicsLine activity and resolutions, conficts of interest matters, and culture and conduct risk reporting. In addition, the Ethics Ofce develops ethics training, employee communications on ethics matters, and conducts ethics program assessments. The Chief Ethics Ofcer may also escalate ethics matters directly to the Board. The Ethics program is audited and examined as part of the Fifth Third Audit schedule and the schedule of its examiners. The Code of Business Conduct and Ethics is the foundation of our Ethics program at the Bank, which was recognized as one of the 2022 World’s Most Ethical Companies®. This honor came from the highly respected Ethisphere Institute, a global leader in defning and advancing the standards of ethical business practices. It puts us in elite company, as only 136 organizations from around the globe—including only fve banks—received this recognition . Ethisphere scores companies in fve categories: ethics and compliance, culture of ethics, corporate citizenship and responsibility, governance, and leadership and reputation. This year was the third time the Bank has received this award : Ethisphere also recognized the Bank as one of the World’s Most Ethical Companies® in 2019 and 2021. Ethics Hotline Every Fifth Third employee has a responsibility to adhere to the Code of Business Conduct and Ethics and raise issues if they become aware of misconduct or violations of our Code . Employees are encouraged to raise concerns directly with their manager or someone in their division’s reporting line with whom they feel comfortable talking. In addition, employees have access to their Human Resources business partner, the Employee Relations Resource Group, Business Security Operations Center, or the Ethics Ofce, including the 24-hour EthicsLine. Reports can be made to the EthicsLine at any time and employees can choose to remain anonymous. All reports are investigated and taken seriously, and we protect confdentiality to the fullest extent possible. If an investigation determines employee misconduct has occurred, prompt corrective action is taken, up to and including termination. Regular reporting of EthicsLine reports is provided to senior management as well as the Audit Committee of the Board of Directors. Fifth Third Named Among World’s Most Ethical Companies in 2022. Ethics Ofce Foundational Program Elements Senior Management/ Board Reporting & Escalation CONTINUED 85