Contents Sustainable Impact Footprint Integrity and human rights Supply chain responsibility Operations Products and solutions Appendix HP global take-back programs for customers* Program Description Progress in 2021 Repair and reuse Hardware Our remanufacturing programs help to extend hardware lifespan, with the aim of reducing environmental Our Hardware Reuse Standard outlines our requirements for vendors and subvendors who provide 6.29 million units of hardware repaired impacts from replacing products that still have useful life. reuse, remanufacturing, or remarketing services for HP. (35,300 tonnes) We provide customers with guidance about how to repair their own HP products. See Durability, Reuse vendors must comply with the Media Handling Standard for information security (included in 2.15 million units of hardware reused repairability, and reusability. the Hardware Reuse Standard), which requires the full and documented erasure or destruction of all (7,200 tonnes)** HP Device Recovery Service provides commercial customers reverse logistics, data sanitization with a data-containing devices. 6.8% overall repair and reuse rate of relevant HP *** certificate, a sustainability benefit report, and the fair market value of the device. Watch our video. hardware sales worldwide Recycling**** Hardware HP recycles hardware (both HP and non-HP) that cannot be economically repaired or reused. HP Recycling Services offers custom recycling programs for commercial and enterprise customers, 108,800 tonnes of hardware recycled Consumers, home office, and commercial users have various free recycling options for used equipment, which include reverse logistics and data sanitization with a certificate if they purchase that service. 15.6% overall recycling rate of relevant HP Available in 67 ****** including HP recycling vendors that provide take-back and recycling services or free drop-off for our Watch our video showing the recycling process. hardware sales worldwide countries and products in many countries. Recycling vendors must comply with the Hardware Recycling Standard. 92% of total volume of products and materials territories We belong to compliance systems to comply with producer responsibility requirements of the European taken back in 2021 was reused or recycled by ***** Recycling vendors must comply with the Media Handling Standard for information security (included Union Waste from Electrical and Electronic Equipment (WEEE) Directive and end-of-life legal obligations in the Hardware Recycling Standard), which requires the full and documented erasure or destruction HP or by a third party in countries across our Americas, Asia Pacific and Japan, and Europe, Middle East, and Africa regions. of all data-containing devices. In the United States, customers can drop off hardware at Best Buy stores through our closed-loop We publish disassembly instructions for use by end-of-life recyclers or treatment facilities. recycling program. Ink and toner HP provides free and convenient ways to recycle used Original HP Ink and Toner Cartridges and Samsung See how we recycle ink cartridges and toner cartridges. 10,300 tonnes of Original HP and Samsung toner cartridges toner cartridges. Recycling vendors must comply with the HP Supplies Recycling Standard. cartridges recycled Home and commercial customers can return Original HP Ink and Toner Cartridges for free to more than 84% of materials recovered used in other Available in 68 18,500 authorized sites worldwide. Free pickup and mail-back options are available in most countries. products, and 0% went to landfill countries and territories 1,500 tonnes of Original HP Ink Cartridges recycled 67% of materials recovered used in other products, and 0% went to landfill We also offer responsible processing for batteries and recycling for large format media/supplies, 3D consumables, and packaging. These offerings vary by location. * Descriptions of offerings in this table are as of report publication. Performance data is as of October 31, 2021. Availability of offerings varies by location. View full list of reuse and recycling programs by country. ** Reused material is defined as recovered products or components of products that are used for the same purpose for which they were conceived. A reused product/part should replace a new product/part shipment, and the product/part needs to have been used by a user and refurbished before being sent to a different user. Prior to 2021, this data also included some units remarketed to customers that had not been previously used and refurbished. Beginning in 2021, most repair and reuse data is based on the actual weight for every product, adjusted for estimated amounts that were recycled or for which no issues requiring repair were found. Prior to 2021, data was estimated based on the average weight of each product category. *** The repair and reuse rate is based on the weight of hardware products returned for repair and reuse compared to the weight of our product sales during the year. **** Recycling volumes in 2021 were adversely impacted in some locations by lockdowns and customer behavior impacted by the COVID-19 pandemic. ***** During 2021, 41,600 tonnes of waste electronic equipment was collected on HP’s behalf to comply with producer responsibility requirements of the EU WEEE Directive, compared to 92,600 tonnes of HP electronic equipment placed on the relevant markets during the year. Data includes EU countries in which the authorities or the legislative system provide visibility of the recycling volume allocated to HP. Take-back volumes related to non-EU legislation are excluded. ****** The recycling rate is based on the weight of hardware products returned for recycling compared to the weight of our product sales from seven years ago (the estimated average lifespan of our products). It is impractical for HP to report the recycling rate by product category, as materials are not typically sorted at collection points. This rate also does not include packaging recycling, due to limited data available from recyclers. 73 2021 HP Sustainable Impact Report www.hp.com/sustainableimpact