2021 CORPORATE RESPONSIBILITY REPORT I 37 CONSUMER-FOCUSED SERVICES Increasing access to preventive care through QuestDirect ™ QuestDirect ™ helps patients obtain the information they need to support a healthy life by enabling them to conveniently shop online and choose their own lab tests. Licensed professionals from Everly Health and affiliated professional entities provide clinical oversight of lab testing, including ordering selected tests and providing treatment, when appropriate. QuestDirect has launched a new comprehensive preventive care service that adults throughout the US can now access without visiting a doctor’s office. Following 2 years of delayed or disrupted healthcare due to the COVID-19 epidemic, our new offering is intended to increase individuals’ access to healthcare at their convenience. The Basic Health Profile includes many of the same laboratory tests a physician might order during an annual wellness visit, such as a complete blood count, a comprehensive metabolic panel, urinalysis, and cholesterol panel. The expanded Comprehensive Health Profile provides a first-of-its-kind digital engagement telehealth solution, providing a deep dive into an individual’s overall health and wellness. An individual profile combines tests and biometric screenings, including tests for heart, kidney, liver, and bone health; diabetes risk; and other health factors. Testing also includes the collection of key physical measurements and an HRA that captures family medical history and current health and wellness behaviors, such as mental health, stress levels, amount of physical activity, and diet. Combined with the individual’s diagnostic test results, the metrics provide a personalized risk assessment. The “Health Quotient Score,” a unique numerical representation developed by Quest, provides a result from 1 to 100. The higher the score, the better the person’s health. Results can be discussed through an included virtual doctor’s visit or shared with the person’s healthcare practitioner via Quest’s secure, online patient portal, MyQuest ® . People can use their initial Health Quotient Score as their baseline and then track results over time to assess progress against their health goals. Licensed physicians oversee all lab testing based on the information the person provided to Quest and are available to discuss any of the lab results. These physicians may also provide treatment for certain conditions, in some states, and recommend further medical follow-up. “The pandemic has accelerated trends already underway, from telehealth to retail healthcare delivery, and especially around digital engagement. Customers now expect to interact digitally with healthcare companies in the same way they're accustomed to working with other service brands. As a result, we're continuing to make significant investments to make sure we can deliver a seamless, contemporary digital experience for all our customers.” Richard Adams Vice President and General Manager, Consumer-initiated Testing TABLE OF CONTENTS 2021 OVERVIEW COVID-19 RESPONSE PROMOTING A HEALTHIER WORLD CREATING AN INSPIRING WORKPLACE BUILDING VALUE REFERENCES