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Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly Supporting Wellness Building a more confident future for customers means helping reduce stress during difficult times, particularly when the wellness of family is at stake. We constantly work on improving and evolving our products and services based on local market and customer needs. INITIATIVES TO ENCOURAGE COMPLETE HEALTH 360Health moments of critical health concerns. The working group promotes sustainability Each market has a market-leading digital through member companies’ products and Now available across four markets in the Asia- platform as well, through which customers services, as well as healthcare and wellness Pacific region, MetLife 360Health provides a can easily access the services offered. solutions for employees, customers, suppliers unique perspective on helping customers with Downloads of the 360Health app have and communities. solutions that address their mental, physical, crossed 100,000 in Bangladesh and 160,000 Five roundtables were held to discuss the financial and social health, alongside work in Korea. In China, around 620,000 role of the private sector in the health agenda factors, through a comprehensive focus on the customers can access the app on WeChat, and resilient health systems, government five key aspects of managing critical illnesses while more than 100,000 corporate perspectives regarding the contribution of to improve customers’ “healthspan”: customers in Australia have access to companies to UN SDG #3 and best practices 1. Prevention 360Health through the web portal and implemented by member companies. To learn 2. Early diagnosis the new mobile app, launched recently more about MetLife’s actions to support the 3. Access to treatment in partnership with Teladoc. 360Health’s UN SDGs, see pages 8–9. 4. Ongoing care innovative approach has consistently won 5. Financial protection awards in all four markets, with Bangladesh being the latest, adding the coveted 2022 Each market offers a range of value-added Bangladesh Innovation Award—Best services to deliver the holistic 360Health Innovation in Insurance. solution. These include free virtual doctor consultations; special discounts on diagnostic Good Health and Well-Being tests; preferential access to specialists; Working Group appointment booking with doctors and hospitals; health assessments using AI; MetLife Mexico leads the UNGC’s Good nutrition, exercise and mental health trackers; Health and Well-Being Working Group, an beauty and well-being benefits; and support initiative aligned with UN SDG #3—Good from dedicated care managers from early Health and Well-Being. 2021 SUSTAINABILITY REPORT 33

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