Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly In 2021, with a completion rate of at least WE INVEST IN THE WE REDEFINED EXCELLENCE 85%, over DEVELOPMENT OF LEADERS IN SALES FORCE TRAINING 90% At MetLife, we believe the greatest contribution Our award-winning approach for sales of participating leaders agreed we can make to our employees is excellent training is cost effective, transformative that the Leading the Future leadership. Our “Leading the Future” program and a driver of operational excellence. program was a worthwhile supports over 5,500 leaders through a variety Distribution Academy is a crucial investment of time of learning experiences. The program takes a strategic enabler that gives MetLife a complete approach to elevating our leadership competitive advantage. so everyone can bring out the best on their team A digital learning experience, Distribution and translate leadership theory into actions Academy, is used by global, regional that strengthen our business and culture. and local stakeholders to build sales It is also critical that our workforce is nimble force capability and grow MetLife’s and prepared for transitions. Our focus on distribution business. The Academy accelerating team formation and performance, helps sales agents build their skills and simple assessments for team leaders to knowledge when and where they need it. continuously measure and improve team The platform flexes with the training life- effectiveness, and coaching and feedback cycle, inclusive of virtual, local courses tools enables organizational agility. and role playing—all tailored to bring out Additionally, we recognize the importance of the best of our sales force so they can supporting leaders as they transition to new deliver the best for our customers. and expanded roles. Through our holistic programming for leader transitions, formal upward and stakeholder feedback, we build our leadership capacity, and we aim to build a MetLife where every employee has a positive, consistent and impactful leadership experience. Developing leaders for the future directly influences our ability to create a more confident future for our customers and shareholders. 2021 SUSTAINABILITY REPORT 23