Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly GRI Standard Index Disclosure Number Disclosure Title Response/Reference Local Communities FS13 Access points in low-populated or economically For Our Communities disadvantaged areas by type For Our Customers ESG Products In many of our markets, we distribute insurance through partnerships with organizations such as banks, retailers, mobile phone operators and affinity groups. This is one example of our drive to grow in emerging markets. FS14 Initiatives to improve access to financial services For Our Communities for disadvantaged people For Our Customers ESG Products MetLife strives to improve access to our products and services for disadvantaged people. In several countries around the world, we work with partners from other industries to reach wider segments of the population. For example, in Colombia we work with a utility company, selling Personal Accident policies door-to-door and by phone for premiums as low as $1.50 per month. 2021 SUSTAINABILITY REPORT 133