Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly Integrating Climate Action MetLife’s products and services are an important component of our environmental stewardship and climate change strategy. Among our 11 climate goals is a commitment to invest $5 million to develop products and partnerships that drive climate solutions (see Driving Climate Solutions). PROTECTING THE ENVIRONMENT THROUGH OUR PRODUCTS, SERVICES AND OFFERINGS Tree planting Reducing paper and waste—going digital We are connecting climate to our products MetLife is reducing paper use by pivoting by tying tree-planting initiatives around the to digital customer communications. In Asia, world to customer engagement and sales. we have made substantial progress toward In Brazil, for example, employees planted enhancing digital services and delivering a seedling for each life insurance policy next-generation offerings and experience to MetLife sold through our partner Banco Itaú. our customers. Rolled out by MetLife Korea in The reforestation initiative took place at the 2021, MetLife One is a mobile platform where Jacarandás site, an area of Atlantic Forest customers can make payments, find information that has now been preserved in perpetuity and submit claims in a simple, seamless interface. as a Private Natural Heritage Reserve. Our MetLife One was designed to be scalable and team of employees planted 712 tree seedlings, modular, so countries can adopt features that including 70 different species typical of the match local business needs. region. (See Global Tree-Planting Initiatives In Japan, the provision of new digital content for for additional examples). Banca channel customers has replaced paper Learn more about how our products and booklets, and a new customer portal site has services contribute to our environmental replaced letters to customers. These actions stewardship and climate change strategy. have reduced paper use by 35%, and reduced CO2 emissions by an estimated 2,108 tons compared with fiscal year 2019. In addition, through strict management of orders for paper 2021 SUSTAINABILITY REPORT 34