Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly Empowering Underserved Communities We are committed to providing targeted products to those who need them most by innovating inclusive solutions that recognize and address the historical biases that have resulted in financial inequities within underserved populations. DRIVING FINANCIAL WELLNESS Upwise™: lowering the temperature on financial stress MetLife’s Financial Wellness and Engagement group is responsible for powering long-term MetLife has introduced Upwise™, a free app solutions that bring financial wellness and that helps consumers build positive financial education to individuals while strengthening habits and feel good about their progress. our relationship with employers. The division Upwise™ is designed to connect consumers’ helps us address and design solutions for behaviors around common financial concerns financial health and wellness needs. This or emotional stresses like monthly budgeting, includes understanding the needs and paying off debt or long-term savings. The app financial behaviors of racially and ethnically begins by assessing the consumer’s emotions diverse communities (see Sharing Insights about money—we call it the Money Mood that Address Employee Well-Being). tool—and then works with individuals to make Learn more about our Financial Wellness managing their financial life more enjoyable and Engagement products. and rewarding. Understanding that some communities require different support, we have developed a strategy to create content within the app that supports the needs of diverse consumers. We have formed a content partnership with Yemi Rose, founder and CEO of the fintech OfColor—a platform established to improve the financial health of people of color—to incorporate its content in the app. We are adding content to 2021 SUSTAINABILITY REPORT 29