Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly UN SDGs MetLife’s sustainability efforts focus on prioritizing five of the 17 UN SDGs, given their relevance to MetLife’s business. We leverage our products and services, workforce, investments and community to drive progress of these five SDGs. Goal How we support the goals MetLife was built to help people through stressful times, and as today’s society continues to grapple with growing financial, mental, social and physical concerns, we are a leader in providing benefits that address evolving needs and expectations. • Provided more than a quarter of a billion total dollars of relief to help people around the world cope with the impacts of COVID-19—through premium 1 credits and contributions from MetLife and MetLife Foundation • Expanded 360Health app to serve Bangladesh, providing free doctor consultations, specialist doctor appointments, online medicine ordering, health assessments and many other features for members; 360Health has already benefited our customers’ health in Australia, China and Korea for several years • Expanded the BeWell program, which supports the physical, mental, social and financial well-being of MetLife employees through outreach, virtual program and other resources We pay out tens of billions of dollars in benefits every year to help create a more confident world for everyone, including enabling more resilient, economically thriving communities. • Paid out approximately $35 billion in claims and benefits to customers. We’ve paid more than $80 billion in group life insurance in the U.S. over the last decade 2 • MetLife’s general account totals nearly half a trillion dollars and provides a vital source of capital for long-term economic growth and job creation • Raised minimum wage to $20 per hour for all U.S. employees • Launched MyPath, a global platform to foster internal talent mobility and career opportunities • Since its founding in 1976, MetLife Foundation has contributed over $900 million to strengthen communities, with its financial health work reaching 17.3 million low- and moderate-income individuals in 42 markets 1. AS OF DECEMBER 31, 2020. 2. FOR DEFINITION OF GENERAL ACCOUNT, PLEASE SEE EXPLANATORY NOTE ON PAGE 149. 2021 SUSTAINABILITY REPORT 94