Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly For Our Customers OUR APPROACH AND GOVERNANCE HIGHLIGHTS EMPOWERING UNDERSERVED COMMUNITIES SUPPORTING WELLNESS INTEGRATING CLIMATE ACTION DELIVERING FOR OUR CUSTOMERS— CUSTOMER SERVICE SHARING INSIGHTS THAT ADDRESS EMPLOYEE WELL-BEING > 2021 SUSTAINABILITY REPORT 26